GOLF Link problem solving for golfers, click here

 

GOLF Link problem solving for golf clubs, click here

 

GOLF Link problem solving for Tier 1, click here

 

GOLF Link problem solving for Tee Times Booking, click here

In most instances your Home Club will be able to answer your questions regarding handicapping, scores, lost GOLF Link cards etc.

1. How does GOLF Link work?
2. I have noticed an incorrect score, missing score or unusual entry in my score history, what should I do?
3. My GOLF Link card is lost or damaged and I need a new one, what do I do?
4. I think my handicap has been incorrectly calculated, who do I contact?
5. What should I do when visiting another club?
6. What should I do if I am a member of more than one club?
7. What should I do when I change my Home Club?
8. The GOLF Link website rejected my GOLF Link number, advising that it is Invalid, why is this?
9. I have been told my GOLF Link number is invalid, why is this?
10. When I look up my GOLF Link number on the website I see "Handicap Status: Unallocated". What does that mean?
11. I don't understand how the handicapping system works. How do I find out more?
12. I receive an error page or other message when trying to access my score history - what should I do?
13. I cannot remember my GOLF Link number, what can I do?
14. My score status for the previous competition I played is marked No Score – Approved. What does it mean?
15. I noticed that my score status is No Score - Not Approved. What does it mean?
16. I need to update my address and contact details, who should I contact?
17. I have just joined a club and want to get an official handicap, what should I do?
18. Why can't I see the login area or the current handicap?
19. How do I know if my handicap will lapse on 1st January next year?
20. What are the terms and conditions of the use of GOLF Link?
21. I have not yet received my GOLF Link card, what is the problem?

Please click here if you cannot find the answer to your question.

Back to top ^

Q: How does GOLF Link work?

Back to Question | top ^

Q: I have noticed an incorrect score, missing score or unusual entry in my score history, what should I do?

Back to Question | top ^

Q: My GOLF Link card is lost or damaged and I need a new one, what do I do?

Back to Question | top ^

Q: I think my handicap has been incorrectly calculated, who do I contact?

Back to Question | top ^

Q: What should I do when visiting another club?

Back to Question | top ^

Q: What should I do if I am a member of more than one club?

Back to Question | top ^

Q: What should I do when I change my Home Club?

Back to Question | top ^

Q: I have been sent additional GOLF Link cards with different GOLF Link numbers on them, what should I do?

Back to Question | top ^

Q: The GOLF Link website rejected my GOLF Link number, advising that it is Invalid, why is this?

1. Your club has advised GOLF Link that your Membership Status is 'Invalid'. If this is not correct, you should contact your Home Club to arrange for them to amend your details on GOLF Link.
   OR
2. You may have transferred your Home Club recently and you have been allocated a new GOLF Link number. Your new Home Club can advise you of your new number.
   OR
3. The number you have entered does not exist on the GOLF Link database. Please check that the number is the one that appears on your GOLF Link card.

Back to Question | top ^

Q: When I look up my GOLF Link number on the website I see "Handicap Status: Unallocated". What does that mean?

Back to Question | top ^

Q: I don't understand how the handicapping system works. How do I find out more?

Back to Question | top ^

Q: I receive an error page or other message when trying to access my score history - what should I do?

Back to Question | top ^

Q: I cannot remember my GOLF Link number, what can I do?

Back to Question | top ^

Q: My score status for the previous competition I played is marked No Score – Approved. What does it mean?

Back to Question | top ^

Q: I noticed that my score status is No Score - Not Approved. What does it mean?

Back to Question | top ^

Q: I need to update my address and contact details, who should I contact?

Back to Question | top ^

Q: I have just joined a club and want to get an official handicap, what should I do?

Back to Question | top ^

Q: Why can't I see the login area or the current handicap?

A: We have recently modified the site to take advantage of the most common screen resolution now in use. If you can't see the login area or the current handicap in the score history page, it may be because your system is still running on a lower resolution than 1024 x 768. If possible, we suggest you increase your resolution to at least this value. If this is not possible, please scroll to the right.

Back to Question | top ^

Q: How do I know if my handicap will lapse on 1st January next year?

Back to Question | top ^

Q: I have not yet received my GOLF Link card, what is the problem?

A: Some members may have recently experienced a delay in the delivery of their GOLF Link Card. The delay has been caused by a technical problem with the card printer. The problem has forced the delivery time for orders placed between January and February 2007 to be extended beyond our established 2-3 week turnaround. We are now rapidly working through the backlog of orders affected and expect to have the deliveries back on track by the Mid of March. If you have not received a card ordered during this period, by the Mid of March, you should contact your club and arrange for them re-order your card. We apologise for this delay and any inconvenience caused and we wish to ensure you that we are committed to reestablishing our normal service levels ASAP.

Back to Question | top ^

Q: What are the terms and conditions of the use of GOLF Link ?

Back to Question | top ^

GENERAL ADVICE: The GOLF Link website allows you to view a Golfer’s Score History and displays the information contained in the GOLF Link database at that time. This site is a valuable source of information that can be very useful when trying to understand a problem. Use the Website to:

Confirm that your club has successfully loaded a member onto GOLF Link.

Confirm that the Golfer has an Initial Handicap allocated on GOLF Link.

Confirm that a Competition has been successfully uploaded and processed by checking the record of a Golfer who was in the Competition.

Check to see how GOLF Link recalculated a Golfer’s Handicap.

Confirm a Golfer’s current handicap.

Back to top ^

1. We want to upload a new club member onto GOLF Link, What do we do?
2. We have sent through a score for a member and GOLF Link has responded with “Golfer does not have a Handicap”. We have established the Golfer’s Initial Handicap on GOLF Link, what is wrong?
3. We have a query regarding the CCR calculated by GOLF Link. What should we do?
4. We need to order a Replacement GOLF Link Card for a Member. How do we do this?
5. We have made a mistake entering a score in a Competition and the Competition has been sent to GOLF Link and processed. What should we do?
6. How do Members with Lapsed Handicaps have their Handicap Status re-instated to Normal?
7. When should we perform an ‘Official Adjustment’ to a Member’s handicap?
8. What is the purpose of the ‘Start of Day’ function?
9. How often should we perform the ‘Start of Day’ function?
10. A Member has advised us that they are unable to access their record on the GOLF Link website. What could be wrong?
11. We have a permanent or temporary Course Rating or Par change. What should we do?
12. We wish to set Maximum Club Handicaps for our Members so that the member's handicap doesn’t exceed the club’s Maximum Handicap. How do we do this?
13. We need to add a new course. How should we do this?
14. A visitor to our club has forgotten to bring their GOLF Link card. How should we deal with this?
15. Can our club produce our own cards compatible with GOLF Link?
16. Can we get a list of Tier 3 accredited providers for GOLF Link?
17. Why can't I see the login area or the current handicap?
18. How will our members' handicaps lapse?
19. Some of our members have not yet received their GOLF Link card, what is the problem?
20. I need to have a GOLF Link Number changed, what do I do?

Please click here if you cannot find the answer to your question.

Back to top ^

Q: We want to upload a new club member onto GOLF Link, What do we do?

Back to Question | top ^

Q: We have sent through a score for a member and GOLF Link has responded with “Golfer does not have a Handicap”. We have established the Golfer’s Initial Handicap on GOLF Link, what is wrong?

Back to Question | top ^

Q: We have a query regarding the CCR calculated by GOLF Link. What should we do?

1. For the purpose of CCR calculation, Men with Handicaps greater than 27 will have their nett score adjusted by using 27 as the handicap.
2. Cards with a ‘No Score Approved’ status are NOT included in the card count for CCR’s, nor are 'Disqualified' rounds with no score.
3. Check that all scores are entered and that the scores entered are correct.
4. Be aware of the provisions for Fields of High or Low Markers.

Back to Question | top ^

Q: We need to order a Replacement GOLF Link Card for a Member. How do we do this?

Back to Question | top ^

We have made a mistake entering a score in a Competition and the Competition has been sent to GOLF Link and processed. What should we do?

1. Perform a Score Correction for the score(s) concerned. This process only affects the Golfers concerned and will not recalculate the CCR.
2. Arrange for the Competition to be deleted by GOLF Link and then resend the Competition. (Tier 3 clubs should delete the Competition Sequence Number first.)

Back to Question | top ^

Q: How do Members with Lapsed Handicaps have their Handicap Status re-instated to Normal?

Back to Question | top ^

Q: When should we perform an ‘Official Adjustment’ to a Member’s handicap?

Back to Question | top ^

Q: What is the purpose of the ‘Start of Day’ function?

Back to Question | top ^

Q: How often should we perform the ‘Start of Day’ function?

Back to Question | top ^

Q: A Member has advised us that they are unable to access their record on the GOLF Link website. What could be wrong?

1. The number may not exist because the Member has not yet been loaded on to GOLF Link.
2. You have updated the GOLF Link database with a ‘Membership Invalid’ status. If the Member is a Valid member of your club, simply update the status on GOLF Link by ensuring that the Status is correct and uploading the Member record to GOLF Link or
3. The member may have changed their nominated Home Club and not advised you of their new GOLF Link number.

Back to Question | top ^

Q: We have a permanent or temporary Course Rating or Par change. What should we do?

Click here to contact your Men’s State Association.

Click here to contact your Women’s State Association.

Back to Question | top ^

Q: We wish to set Maximum Club Handicaps for our Members so that it doesn’t exceed the club’s Maximum Handicap. How do we do this?

Click here to contact your State Golf Association.

Back to Question | top ^

Q: We need to add a new course. How should we do this?

Back to Question | top ^

Q: A visitor to our club has forgotten to bring their GOLF Link card. How should we deal with this?

Back to Question | top ^

Q: Can our club produce our own cards compatible with GOLF Link?

A: If your club is interested in producing combined membership and GOLF Link cards, instead of having the two separate, please contact help@golflink.com.au for further information.

Click here for the conditions for use of Club Card as a GOLF Link card.

Back to Question | top ^

Q: Can we get a list of Tier 3 accredited providers for GOLF Link?

A: To get the list of Tier 3 providers, please click here

Back to Question | top ^

Q: Why can't I see the login area or the current handicap?

A: We have recently modified the site to take advantage of the most common screen resolution now in use. If you can't see the login area or the current handicap in the score history page, it may be because your system is still running on a lower resolution than 1024 x 768. If possible, we suggest you increase your resolution to at least this value. If this is not possible, please scroll to the right.

Back to Question | top ^

Q: How will our members' handicaps lapse?

A: Affiliated clubs and members are reminded that as at 1 January each year, any handicap record on GOLF Link that does not contain the necessary number of live scores (5 for males; 3 for females) in the previous 12 months, will lapse from an Australian Men’s/Australian Women’s Handicap to a Club handicap. This is in accordance with the Australian Men’s Handicapping System and Australian Women’s Handicapping System. NB Where a player competes in a competition round but does not record a score, either due to disqualification or withdrawal, that round will NOT count towards their requisite number of live scores.

Non-competition rounds (male) or "extra day scores" (female) can be used to attain the number of requisite live cards. These rounds must be countersigned by an affiliated male or female golfer.

Click here to download a free copy of the Australian Handicapping & Course Rating Systems

Please contact GOLF Link Service Centre on 1300 650 750 or email at help@golflink.com.au to obtain the Lapsed Club Member List if required.

Back to Question | top ^

Q: Some of our members have not yet received their GOLF Link card, what is the problem?

A: Some clubs may have recently experienced a delay in the delivery of their Member’s GOLF Link Cards. The delay has been caused by a technical problem with the card printer. This has temporarily pushed out the delivery time for orders placed between January and February 2007 beyond our established 2-3 week turnaround. We are now rapidly working through the backlog of orders affected and expect to have the deliveries back on track by Mid of March. If your members have not received cards ordered during this period, by Mid of March, you should order another card. We apologise for this delay and any inconvenience caused and we wish to ensure you that we are committed to reestablishing our normal service levels ASAP.

Back to Question | top ^

Q: I need to have a GOLF Link Number changed, what do I do?

A: The first thing you need to do is check if the number you wish to change to exists. If it does exist this number cannot be deleted unless it has no history within the last 2 years. If the number you wish to change is available you will be able to call the GOLF Link help desk and request that you have the number changed.

When changing numbers we have to be sure we are not deleting or corrupting any of the member's information. Due to the large amount of work required to do this, GOLF Link will now charge for the change of GOLF Link numbers (exceptions can be made at GOLF Link discretion). Only a golf club, state association or Golf Australia can request a change of GOLF Link number.

The charge will be $40 for the first GOLF Link number plus $10 for each additional number to be changed (i.e. 2 numbers would be $50). Any bulk requests (more than 5) will be calculated on a case by case basis at sole discretion of GOLF Link (All prices inc. GST).

Back to Question | top ^

1. Our club would like to start using the Tier 1 system. What do we do next?
2. We have inadvertently duplicated or uploaded a member on to our database and we want to remove the record. How can we do this?
3. We are trying to enter a Competition played at another club and their course details do not appear on the system. What do we do?
4. We have a Member whose Home Club is not ours and that club is not using GOLF Link, what should we do?
5. How can we split the CCR calculations AM and PM rounds while retaining the one complete field for the Competition of the day?
6. We want to link two or more rounds. How can we do this?
7. How can we resolve ties?
8. We want to enter prize allocation for each golfer, what should we do?
9. We need to update the Club’s address and contact details, how can we do this?
10. We would like to allocate Membership Categories to members. What do we do next?
11. We are to trying to enter our entire Club (male or female) member list in a Competition. How can we do this in a faster way?
12. We have a member who is now unfinancial. Can we change the member’s status from financial to unfinancial?
13. Are card readers available for Tier 1 Clubs?

Please click here if you cannot find the answer to your question.

Back to top ^

Q: Our club would like to start using the Tier 1 system. What do we do next?

Tier 1 Registration

Back to Question | top ^

Q: We have inadvertently duplicated or uploaded a member on to our database and we want to remove the record. How can we do this?

Back to Question | top ^

Q: We are trying to enter a Competition played at another club and their course details do not appear on the system. What do we do?

Click here to contact your State Golf Association.

Back to Question | top ^

Q: We have a Member whose Home Club is not ours and that club is not using GOLF Link, what should we do?

Back to Question | top ^

Q: How can we split the CCR calculations AM and PM rounds while retaining the one complete field for the Competition of the day?

A: You can split the CCR calculations into AM and PM rounds while retaining the one complete field for the Competition of the day. Select Split CCR and then go to Competition Entrants and Scores where you can select AM or PM for each entrant.

Back to Question | top ^

Q: We want to link two or more rounds (Competition). How can we do this??

A: If you want to link two or more rounds, you can do this with the Link Competitions feature. Click on the Add beside Linked Rounds and then select the round(s) to link to the round you are currently viewing. You should have previously set up at least one of the other rounds to be linked. The Competition Entrants can be copied from one round to others by selecting Competition Entrants whist in the round to be copied to and select the round to copy entrants from. Once the rounds are linked, each round can be submitted for Handicapping as an individual round and the progressive results can be viewed for the combined rounds. You can select to view either Linked Rounds Results or Single Round Results.

Back to Question | top ^

Q: How can we resolve ties?

A: You can Resolve Ties by first deciding final placings offline. Then select Prize Allocation and update the placings by selecting one of the options provided, once all placings are allocated click Save.

Back to Question | top ^

Q: We want to enter prize allocation for each golfer, what should we do?

A: By selecting Prize Allocation you can enter prize allocation for each golfer in a Free Format beside each golfer. Don’t forget to Save the details when complete. You can only display the Prize Allocations in printed form if Print is selected while in this page.

Back to Question | top ^

Q: We need to update the Club’s address and contact details, how can we do this?

A: The user can update the Club’s address and contact details on the GOLF Link Database by editing information and Saving the changes. It is essential that you keep these details current to ensure important communications are received by your club.

Back to Question | top ^

Q: We would like to allocate Membership Categories to members. What do we do next?

A: This is an optional function that allows clubs to allocate Membership Categories to members. You can add other categories if you wish by selecting from the options provided and select Add. This builds your Membership Categories to suit your club. To allocate categories to your members, go to the Member Summary page and select the category from the option box for each member. The Membership categories are selectable for certain reports to allow you to create specific reports.

Back to Question | top ^

Q: We are to trying to enter our entire Club (male or female) member list in a Competition. How can we do this in a faster way?

A: This function allows you to access the entire Club (male or female) member list and load entrants into the competition. Select Load Club Members from either the Competition Entrants screen or the Competition Entrants and Scores screen and tick the box beside the members you want to enter. If you are in the Competition Entrants screen, you can enter the scores as well. When complete, click Add Members. You can now return to Single Entrants if you want to add more players or Process the Competition.

Back to Question | top ^

Q: We have a member who is now unfinancial. Can we change the member’s status from financial to unfinancial?

A: Yes, locate the member’s record using the search function and then select “Member Summary”, and change “Valid Membership Status” to No.

Back to Question | top ^

Q: Are card readers available for Tier 1 Clubs?

A: Card readers are an optional addition for clubs using Tier 1 systems. They can be useful if the club has a system available at the club for use by members to enter themselves into competitions. If interested please contact GOLF Link at help@golflink.com.au

Back to Question | top ^

1. How can my club register for the GOLF Link Tee Times?
2. How do I book a tee time?
3. How do I find out if a course is participating in GOLF Link Tee Time Booking?
4. What payment methods are accepted for the booking?
5. How do I cancel my booking?
6. Do I need to join GOLF Link to book a tee time online?
7. What do I need to do after I have booked a tee time through GOLF Link Tee Times?
8. How can I view my previous bookings?
9. Can I book a golf-cart using tee-times?

Please click here if you cannot find the answer to your question.

Back to top ^

Q: How can my club register for the GOLF Link Tee Times?

A: The club needs to contact teetimeshelp@golflink.com.au to register for Tee Times Booking system.

Back to Question | top ^

Q: How do I book a tee time?

A: First click on the map of Australia, and then select the date by either clicking on the calendar bar or entering the date. There are two ways to select the golf course, either use the map to navigate to the desired course or use the drop down menus on the right hand side of the page. Once you have found the golf course, click on the Flagstick and then click on 'Book a Time'. If the club offers more than one course, choose a particular course you want to play. Highlight the time(s) that you want to book and click on 'Book times' button. After that, complete all the required details before buying the tee time. Upon completion of the booking, you will receive a receipt, which you can then print and bring to the club.

Back to Question | top ^

Q: How do I find out if a course is participating in GOLF Link Tee Time Booking?

A: There are two methods either use the map to navigate to the desired course or use the drop down menus on the right hand side of the page.

Back to Question | top ^

Q: What payment methods are accepted for the booking?

A: We accept credit cards (Visa or MasterCard) and bank card.

Back to Question | top ^

Q: How do I cancel my booking?

A: Go to Book Tee Times page then login into My Bookings section. After you have successfully logged into your records, click Cancel on a particular booking date you wish to cancel. You can only cancel up to 48 hours in advance of the tee time and your administration fee is not refundable. We can only reimburse to the same credit card that was used to make the booking.

Back to Question | top ^

Q: Do I need to join GOLF Link to book a tee time online?

A: Yes, you need to be a GOLF Link member to book tee-times.

Back to Question | top ^

Q: What do I need to do after I have booked a tee time through GOLF Link Tee Times?

A: You must prove to the booked golf course that you have a valid booking, and that you are a GOLF Link member. We suggest that you take with you to the Booked golf course:

1. A print-out of the online receipt which is produced when a Booking is made;
2. Your Golf Link card;
3. and Photo identification

Back to Question | top ^

Q: How can I view my previous bookings?

A: When you book your tee times on GOLF Link for the first time, you are advised to register so you can keep your booking records. When you want to view your bookings, log into My Bookings section using your login details.

Back to Question | top ^

Q: Can I book a golf-cart using GOLF Link Tee Times?

A: No, GOLF Link Tee Times only covers green fees and other special offers as listed with the Tee Times, please check with the pro shop for other purchases.

Back to Question | top ^

Further Assistance for Tee Times Booking

If you need further assistance, you can contact us at
GOLF Link Partners Pty Ltd
Level 1, Suite 2, 77 Pacific Highway
North Sydney NSW
Australia 2060
Tel: 1300650750 (8 AM - 8 PM AEST)
Fax: 61 2 99651899
Email: teetimeshelp@golflink.com.au