Dear GOLF Link Administrator

Welcome to the new series of weekly updates; GOLF Link HOT TOPICS

Here at GOLF Link we have some common issues from clubs. Accordingly, we thought we would provide you with some extra help by informing you of the correct procedures for these common problems along with a few tips from us. These emails are something you should have on hand when using the GOLF Link system so that you can easily solve these common issues as they arise. Why not print these out and put them up next to your workstation?

This week on GOLF Link HOT TOPICS: Invalid GOLF Link Number

We will be covering what to do when you see an error message saying "Invalid GOLF Link Number". This error message may also be accompanied by the error code "26". There are two separate causes for this error message; one occurs when you are searching for a GOLF Link number and the other occurs while you are transferring a member, both are covered below.

Transferring New Home Member

If you receive an error message saying "Invalid GOLF Link Number" while transferring a new home member, it generally means the name details that you are uploading to GOLF Link do not exactly match what is already stored for that golfer.

The following are the possible causes for an "Invalid GOLF Link Number" while transferring a new home member:

• The 'First Name' does not match
• The 'Surname' does not match
• The GOLF Link number you have entered does not exist

For example, 'Tony Smith' wants to transfer his home club. When his new home club uploads the transfer, they use the name 'Anthony Smith'. The difference in the First Name will result in an error message saying "Invalid GOLF Link Number". Similarly, if you where transferring 'Jane MacDonald' and the previous club had 'Jane McDonald' the difference in Surname will result an error message saying "Invalid GOLF Link Number".

To solve this problem, first check that the GOLF Link number you have entered is correct. If you believe that it is, try a variation of the golfer's first name or surname. If you are still receiving an "Invalid GOLF Link number" error message; ring the golfer's home club or the GOLF Link help desk and obtain the correct name details. Once you have done this, re-enter the correct details and try again.

Searching for GOLF Link Number

If you receive an error message saying "Invalid GOLF Link Number" while searching for a GOLF Link number it means that the number you have entered does not Exist. The first thing you should do is check that the number you have entered is correct. If you believe that the number is correct then you should contact the GOLF Link Help Desk so that we can help you find the golfer you are looking for. Once you have done this, re enter the correct details and try again.

Look for info on duplicate GOLF Link numbers next week on GOLF Link HOT TOPICS